Site Q's, Bugs & Requests Chat function

Merlyssa

Premium Member
Feb 15, 2010
583
183
15,876
51
Central Arkansas
I'm having another issue with the chatroom and have been since the hack attacks, I thought everyone did but found out the other day nope just me. lol. All I see is a triangle with an exclamation mark. On hover, it says you must register or login to use chat which I am, have. I've tried to log out and come back in to see if that would work but I can't log out. Hopefully, you have some ideas.

Thanks
 
Upvote 0

Leslie

Site Monkey
Savvy Crew
Savvy Super Mod
Premium Member
Jun 26, 2014
1,340
1,059
82,396
wandering around...
lesliedowauthor.com
LinkedIn
lesliedow
Pinterest
leslieadow
Hi Mer
It could be a couple of things...so lets do them all together. Can you clear your cookies and cache
Here is a page with good instructions.

Refreshyourcache.com - The Guide to Clear your Browser Cache!

Also we have a pretty tough firewall these days...if you PM me your IP address, I can whitelist you. IT may be that your IP address has done something to tickle the firewall.

Thanks!
Leslie
 
Upvote 0

Leslie

Site Monkey
Savvy Crew
Savvy Super Mod
Premium Member
Jun 26, 2014
1,340
1,059
82,396
wandering around...
lesliedowauthor.com
LinkedIn
lesliedow
Pinterest
leslieadow
YAY! Glad you were able to fix it.
Thanks for letting me know.
:)
 
Upvote 0

Tamsen Kaye

Resident Dreamer
Mar 18, 2011
2,687
497
47,711
Alberta Canada
Leslie, since I have a chat-related question, I may as well post here.

Is there a right way to save transcripts from the chat rooms, like with the old site? When I tried the select all/ paste to word, I didn't have the pop up chat window open, so it copied both the chat and the savvy forum page. When I switched to the pop up window so I'd get only the chat to copy, it booted me and I lost the majority of the transcript. Afterward, I found the option to "save as", but when I tried this and opened the file, it came out coded like an email header. Is there a pain-free method somewhere?
 
Upvote 0

Leslie

Site Monkey
Savvy Crew
Savvy Super Mod
Premium Member
Jun 26, 2014
1,340
1,059
82,396
wandering around...
lesliedowauthor.com
LinkedIn
lesliedow
Pinterest
leslieadow
Hi Tamsen
Sadly, its not that easy. You need to grab Walker or RJ or me and ask one of us to save the transcript for you. We are happy to do that just PM or email us.

thanks!
Leslie
 
Upvote 0

Merlyssa

Premium Member
Feb 15, 2010
583
183
15,876
51
Central Arkansas
Upvote 0

Deborah Holbrook

Story Laureate
Jul 8, 2011
25
6
4,911
Hi Merlyssa,

Thank you for your help but I still have a problem. When I go to the above link it says there is an error and I do not have permission to view this
page or perform this action.

I did upgrade my membership from basic to premium in order to participate in the Winter Bootcamp 2016.
I do not know what I am doing wrong, but any help would be greatly appreciated.

Thanks,
Deb
 
Upvote 0

Marilyn Muniz

Resident Dreamer
Jul 25, 2013
896
77
19,416
Land O Lakes, FL
Hi Merlyssa,

Thank you for your help but I still have a problem. When I go to the above link it says there is an error and I do not have permission to view this
page or perform this action.

I did upgrade my membership from basic to premium in order to participate in the Winter Bootcamp 2016.
I do not know what I am doing wrong, but any help would be greatly appreciated.

Thanks,
Deb

Hello Deb,

We apologize for the difficulty accessing our Bootcamp after upgrading your membership. I will email you to help sort this out.

Sincerely,
 
Upvote 0